Why should i provide my real email address and phone number when I order? I don't want spam.
Your information stays privately with us and we wouldn’t ever want to spam you. It’s important to have a way for our customer service team to contact you about your order so nothing surprising happens! Inaccurate credit card information is a finger’s slip away and occasionally your selection is so stellar that it’s on backorder. We also want to make sure you get our email confirmation as a record of the order. Working with customers makes us happy; we just need a way to keep the lines of communication open.
Can I change or amend my order once it has been placed?
Our products are made in small batches. We generally process and prepare your order for dispatch immediately, so you may not be able to make any amendments or cancel your order as it could have already been dispatched. In this instance, you would have to return your order once you’ve received it, in accordance with our Returns Policy. But to accommodate Changes or amends please contact us as soon as possible, to see what can be done, before item ships.
When should I expect to receive my order?
All orders processed after 3pm (EST) will be considered next business day orders. (Business days include Monday through Friday and exclude holidays and weekends. Orders processed on Friday after 3pm (EST) will continue processing on the following business day.) Standard USPS delivery time within the United States is 1-3 business days.